Effective Date: September 29, 2025

1. Introduction

Welcome to epickeyz.com. We are committed to protecting your privacy. This Privacy Policy explains our practices regarding the collection, use, and safeguarding of your data. For the purpose of the General Data Protection Regulation (GDPR), the Data Controller is the entity listed below.

Company Information & Data Controller

• Company Name: FLOWBYTE LTD
• Company Address: 5th Floor 167-169 Great Portland Street, London, England, W1W 5PF
• Registration Number: 16758459
• Contact Email: info@epickeyz.com

2. Data We Collect

We collect Personally Identifiable Information (PII) like your name, email, and billing address, as well as Non-Personal Technical Data like your IP address and browser type.

3. Purpose of Data Processing

We use your data to process purchases, provide customer support, improve your user experience, prevent fraud, and comply with legal obligations.

4. Data Retention Period

We do not store your personal data for longer than is necessary for the purposes for which it was collected. Our retention periods are as follows:

• Account Information: Retained for as long as your account is active. If you delete your account, your data will be erased within 30 days, unless required otherwise by law.
• Transaction & Billing Data: Retained for 10 years as required by Latvian accounting and tax laws.
• Customer Support Inquiries: Retained for 2 years after the inquiry is resolved to manage follow-up questions.
• Technical Data: Anonymized usage data may be retained indefinitely for statistical purposes.

5. Information Disclosure

We do not sell your personal data. We may share it with vetted third-party partners (e.g., payment processors) or legal authorities when required by law.

6. Data Security

We are dedicated to protecting your data using a combination of technical and administrative security measures. Payment data is never stored on our servers.

7. Your Data Protection Rights

Under GDPR, you have the right to:

• Access, rectify, or erase your personal data.
• Object to or restrict certain data processing activities.
• Request a portable copy of your data.
• Withdraw your consent at any time.
• Lodge a complaint with a supervisory authority. In Latvia, the competent authority is the Data State Inspectorate (Datu valsts inspekcija).

To exercise these rights, please contact us.

8. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not intentionally collect personal data from minors.

9. Policy Updates

This Privacy Policy may be amended from time to time. Your continued use of our services following such updates constitutes your acceptance.

Contact Us For any inquiries regarding your data, please email us at: info@epickeyz.com